Jobs in Chicago | Customer Care Remote Jobs Online Apply 2022

By | April 13, 2022

Job Responsibilities : Staff Representative – Customer Care (Remote)

Salary : $54,210 – $84,700 a year

Company : United Airlines Inc.

Location : Remote


  • Operations: Researches and partners with stakeholding departments to ensure high-profile issues are sufficiently addressed and responded to. Ensures cases are properly documented represented and addressed including public statements DOT follow-up small claims court appearances on behalf of United
  • Support: Provides SME and escalation support and guidance to Tier 1 Customer Care Specialists and to external contact center groups


  • College Degree or equivalent work experience
  • Minimum five years operational/contact center experience
  • Superior written communication skills
  • Strong verbal skills
  • EZR/SHARES proficiency
  • Ability to interact professionally with personnel at all levels of the organization external business partners team members and customers
  • BA in English Journalism or related field
  • Contact center Refunds Baggage airport or Inflight experience
  • Foreign language skills

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