Job Responsibilities : Enrollment/Billing Senior Representative – Work from Home
Salary : $14 per hour
Company : Cigna
Location : Remote
Responsibilities:
- Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk
- Conduct and lead client walkthrough calls to explain standard process and discuss any non-standards
- Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates eligibility errors commission’s errors etc.)
- Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process
- Updates reporting timely and accurately
- Drives changes in client behavior to achieve Cigna’s financial results
- Allocate/apply all premiums received in the appropriate systems to the client’s account
Qualifications:
- Strong Technical and analytical skills
- Ability to effectively problem-solve issues to resolution
- Strong customer-centric focus and ability to work directly with point of contact in a client-facing role
- Ability to establish strong matrix partner relationships and follow through on expectations
- Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work
- Support or realign focus designed to meet or exceed customer expectations
- Ability to manage multiple and divergent priorities and deadlines
- Work independently and proactively with minimal support
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