Jobs at Disney – Remote Work from Home – Guest Service Representatives Apply Now

By | April 13, 2022

Job Responsibilities: Guest Service Representatives

Salary : $12 an hour

Company: Disney Parks, Experiences and Products

Location: Remote

Educational requirements: High School Diploma

About You

In this part-time Guest Services role, you will support our online and in-store shoppers of Disney Merchandise. You will use vast online resources and training to resolve customer inquiries, all while contributing to an environment that provides guests with an entertaining and dynamic experience. This is your opportunity to find solutions that best meet our guests needs each time they connect with the shopDisney Contact Center.

Responsibilities :

  • Use your impeccable guest service skills to assist inbound queries through calls, chat, social media or email
  • Contact guests through outbound calls
  • Resolve issues affecting guests’ experiences
  • Channel escalated issues to appropriate supervisors/managers
  • Bring stories to life with scripted and non-scripted guest-engagement statements
  • Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
  • Treat all guests and Cast Members with respect and contribute to a positive work environment
  • Maintain Disney brand standards in Guest Service
  • Uphold company policies per the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

Click Here: Apply Now