Job Responsibilities : Customer Success, JWOS
Salary : $14 per hour
Company : Amazon.com Services LLC
Location : Remote
Key Responsibilities
- While always placing the customer first drive global strategy to serve both our end users: the customer and the shopper
- Develop and track customer success metrics
- Develop and hit monthly quarterly and annual goals to improve customer satisfaction
- Track and monitor industry trends and make recommendations
- Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience
- Parlay operational excellence outputs into value realization initiatives to strengthen our value proposition
- Pursue new ideas for value creation
- Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers
- Develop and launch customer support infrastructure- processes SOPs platform
- Ideate and build formal customer support program
- Gather VOC and VOS data to cross-functionally share with JWOS cross-functional teams to iterate our service
- Gain alignment from sr. internal stakeholders who own multiple products
Key Job Requirements
This candidate understands the profundity of our revolutionary technology and the power of building and earning trust.
- BA/BS preferred
- Ability to prioritize and demonstrate relentless discipline in achieving goals
- Proven ability to influence others and willingness to roll up your sleeves
- Ability to converse with senior customer stakeholders including CEOs CMOs CIOs CSOs etc.
- Strong execution capability with the highest standards in a rapidly evolving business
- Experience in sales in physical retail a plus
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
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