Job Responsibilities : Customer Service Associate – Remote
Salary : $13 per hour
Company : CRATE & BARREL
Location : Remote US
Educational requirements : High School
- Provide product information and suggest alternative product solutions based on customers’ needs.
- Enter orders into systems and verify all the information is accurate.
- Provide delivery assistance to the customer including but not limited toscheduling deliveries resolving delivery issues ordering parts and entering return/replacements for shipped and/or delivered items.
- Provide basic assistance to gift registry such as helping customers maintain the registry etc.
- Provide service solutions and/or compensation to appease customers based on guidelines.
- Perform other duties as assigned.
- Develop and maintain effective collaborative relationships with company personnel and customers.
- Adhere to all Customer Service Center Guidelines.
- Excellent reading and written language skills (English): good math skills
- Thorough working knowledge of email internet browsers and Google platform
- High School Diploma or GED is required
- Office or customer service center experience is a plus
- A secure home office or space dedicated to work free from background noise or other distractions
- Home residence within a 90 minute of any company location
- Able to work within the Customer Service Full-time or Part-time hours requirements (Evening and weekend shifts required weekly)
- Able to perform with minimal daily supervision a high level of independence/autonomy
- Excellent computer navigation skills (multiple windows and programs)
- Ability to troubleshoot home internet and personal computer equipment