IT Tech Specialist I – Remote

By | October 12, 2022

Job Responsibilities : IT Tech Specialist I – Remote

Salary : $152464 per year

Company : Mayo Clinic

Location : Remote US

Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing Clinical to Finance IT Administrative Research and Support Services to name a few. Across all locations you’ll find career opportunities that support diversity equity and inclusion. At Mayo Clinic we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork professionalism mutual respect and most importantly a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Research team within the Core Care Delivery Section of the EHR/Revenue Information System (ERIS) Division is seeking a motivated individual for the role of IT Technical Specialist I. This team provides the support and build for research within the Epic EHR system for the enterprise. This role requires extensive technical knowledge across many Epic modules. Experience with reporting and analytic solutioning is pivotal. The role also requires the ability to understand clinical workflows and able to interact and work closely with the research leadership. Within this role the selected individuals will provide technical insight and direction into build decisions within the team.

The role also requires an innovative mindset drawing from multiple previous experiences. They must be able to work with leaders navigate ambiguity and draw from many different technical skillsets. The individual needs to assess prototype ask key questions and react in an agile way to get to the heart of the key needs and solution options for the practice and research.

The candidates for this role must be a strong team player who can work independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff which includes assigning tasks to staff taking into consideration balancing workloads skill sets technical knowledge and criticality of the tasks. Serves as a consultant or tutor coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis providing consultation in their area of expertise. Participates on committees to establish technical standards promote integration of data and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design selection and application of the of information and technology systems resources to satisfy the requirements of the department’s systems. Participates in system technical reviews and projects within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case gains needed institutional approvals and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their work area or division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo’s environment. Provides technical leadership in system architecture design principles software development methodologies and selection of technology systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align adhere and integrate within Mayo Education Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo sites to perform job responsibilities requiring virtual collaboration and partnership.

Bachelor’s degree and 5 years’ experience including 3 years’ of demonstrated technical experience and 1 year of demonstrated leadership experience; Or Associate’s degree and 9 years’ experience including 3 years’ of demonstrated technical experience.

Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorship now or in the future (for example be a U.S. Citizen national or permanent resident refugee or asylee). Also Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Additional qualifications
Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication organization problem solving and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Master’s degree in applicable field preferred.

Epic and EHR Experience in the research space preferred.

Exemption status

Compensation Detail
$102211.20 – $152464.00 / year

Benefits eligible

Full Time

Hours / Pay period

Schedule details
Normal business hours M-F with some time periodically for Epic upgrades as well

May be required to provide 24/7 on-call support

Weekend schedule
Quarterly Epic Upgrades or as needed for urgent updates/oncall.


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester Minnesota a vibrant friendly city that provides a highly livable environment for more than 34000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living healthy lifestyle excellent school systems and exceptionally high quality of life.

Ted Keefe

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women minorities veterans people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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