IT Service Desk

By | September 12, 2022

Job Responsibilities : IT Service Desk

Salary : $50,000 – $59,000 a year

Company : State of Montana

Location : Remote US

Educational requirements : Associate Degree

Why live in Helena Montana?

  • Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.
  • It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
  • Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
  • Learn more about moving to and/or living in Helena Montana here.

This position affords the opportunity to telework from a remote location within the state of Montana. Specific conditions will be outlined as part of the job offer and must adhere to state policy.

Why should you keep reading and consider working here?

We know you have other work options but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.

What is this career opportunity?
The Service Desk team is seeking an enthusiastic IT minded individual with fantastic customer service skills. You would provide enterprise application support for the State of Montana as well as acting as the face of SITSD for customer support. You would be working with Microsoft applications with an emphasis on Outlook/Exchange SharePoint Office Products and Active Directory. You would interact with various SITSD bureaus to troubleshoot issues and escalate technical issues when required.

The Service Desk promotes:

  • A casual and collaborative work environment;
  • Training opportunities and room for professional growth; and
  • A healthy balance between your personal and professional life.

What are we looking for?

Education and Experience:

  • Associates degree in information technology or related field; and
  • One year experience in an IT related occupation; or
  • Alternate combinations of education and experience will be considered on a case-by-case basis.


Knowledge of:

  • Active Directory;
  • SharePoint;
  • Outlook / Exchange.

Ability to:

  • Utilize documentation to resolve IT issues;
  • Monitor and Mitigate IT issues;
  • Provide excellent customer service;
  • Communicate effectively both orally and in writing;
  • Adapt to shifting business requirements;
  • Explain technical issues to non-technical people;
  • Work with minimal supervision and be a self-starter;
  • Take ownership of new business process and incorporate it into SITSD’s mission.

Does this sound like you?

Please tell us how and why by submitting your resume and cover letter. In your cover letter please tell us about your experience and abilities and how that translates to success for both yourself and our team. (Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)

What can you expect from us in return for your hard work?

  • Look here to see the additional benefits! They include:
    • Work/life Balance
    • Health Coverage
    • Retirement plans
    • Paid Vacation and Sick Leave and Holidays
    • And more…
  • Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.

Other important information to be aware of.

  • This position requires the successful completion of a criminal background check.
  • Only online applications are accepted. By applying online you are able to receive updates and monitor the status of your application.
Applicant Pool Statement
: If another department vacancy occurs in this job title within six months the same applicant pool may be used for the selection.

Training Assignment
: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

: Information Technology/Computer Science

Salary: $ 50000.00 – 59000.00 Yearly

Benefits Package Eligibility
: Health Insurance Paid Leave & Holidays Retirement Plan

Number of Openings
: 1

Employee Status
: Regular

: Full-Time

: Day Job

: No

Primary Location
: Helena

: Department of Administration

: 000 – None

Bargaining Unit
: 000 – None

Posting Date
: Sep 9 2022 4:58:17 PM

Closing Date (based on your computer’s timezone): Sep 26 2022 12:59:00 AM

Required Application Materials
: Cover Letter Resume

Contact Name
: Shannon Voss |
Contact Email
: |
Contact Phone

Click Here : Apply Now