IT Remote Jobs

By | July 7, 2022

Job Responsibilities : IT Support Executive

Salary : 82000 per Year

Company : ATC

Location : Remote US

Job brief:
We are looking for a Technical Support Executive to oversee and maintain our company’s computer hardware and software systems. Your skills are an asset to the company as you assist in resolving technical issues concerning customers’ accounts or company software infrastructure. Technical Support will also support computer software integration by diagnosing and troubleshooting common problems.

An ideal candidate will come with a strong customer service background and a positive outlook on problem-solving.

About us:
ATC (American technology consulting) is a global company with a mission to enable our customers to solve the most challenging problems using technology and design. We accomplish this with our family of SAAS products and services.

We are headquartered in the United States with branch offices in Dubai and India. A technology company in IT services we have multiple product companies within ATC.

ATC Ventures we fund inventive entrepreneurs with a passion for SaaS products and have built multiple tech startups from the ground up.

We partner with entrepreneurs and businesses to build products that solve everyday problems through the creative use of technology. We nurture client efficiency not only through the custom products we build for their organizations but with the automation opportunities we identify through expert business analysis.

Some of the product companies under ATC:
  • Auzmor
  • Freshflows

Job titles associated with this role:
IT Support Executive or Technical Support Executive.

You will report to the Head of Operations.

What will you be accountable for:
  • Complete detailed reports listing requests for technical assistance steps taken to resolve them and the specific dates/individuals involved
  • Act as the initial point of contact for all computer and system-related concerns from clients or other employees
  • Support in maintaining Bitcoin mining machines and troubleshooting bitcoin mining software.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailing all required system updates as well as the date of completion
  • Attend in-person meetings with clients to analyze troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Actively update maintain and monitor all aspects of computer networks

Preferred knowledge skill and qualification
  • A bachelor’s degree in computer science or related technical field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company s products and services
  • Working knowledge of Bitcoin mining platforms preferred.
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Comfortable working in and assisting others through company help desk software such as Zendesk in addition to other remote access desktop programs
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Our people and culture:
Being a remote-first company gives us the privilege of recruiting the best talent from all four corners of the country. So the first thing that one would notice about us is our diverse workforce; from Kashmir to Kerala from Gujrat to West Bengal.

The management is just a ping away! Right from the C.E.O all leaders are very approachable ideas are welcomed voicing of different opinions is encouraged and so is personal learning and growth.

Work Environment:
Where you work is as important as why you work. We are committed to an employee-centric atmosphere that drives fulfillment and encourages an enriching and collaborative culture of advanced and engaging professionals. We operate in an onshore/ offshore model we have teams that work in multiple time zones. We expect our employees to be available to work extended/flexible hours and/or be available on weekends as needed to deliver the best for our stakeholders and clients.

Interview Process:
Every interview at ATC will have at least four rounds of assessments such as:
HR screening
Skill assessment
Interview by Hiring Manager
Culture and motivation fitment

This gives an opportunity for applications to ask more questions and grasp a contextual understanding of the job key skills required work culture and policies as they move through each step of the interview process

Click Here : Apply Now