Job Responsibilities : IT Support- Help Desk Specialist (Remote)
Salary : $19 per hour
Company : Fairway Independent Mortgage Corporation
Location : Remote US
Educational requirements : High School
Responsibilities
- Documents all troubleshooting steps within trouble ticket and remote assistance tool
- Updates the internal knowledgebase with issue resolution details
- Performs password resets
- Supports desktops laptops tablets smart phones and applications
- Escalates critical incidents to Team Lead and/or Help Desk Manager
- Escalates fully documented problems as required to Tier 2 and support teams
- Acts as a liaison between customers and Tier 2 teams
Required Knowledge and Skills:
- Basic knowledge and understanding of ITIL Foundations a plus
- Solid knowledge and understanding of Active Directory
- Able to provide support for various types of smart phones and tablets.
- High School diploma or equivalency degree
- 2+ years of experience on a Corporate IT Help Desk preferred
- Must be available to work all scheduled hours
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