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By | April 13, 2022

Job Responsibilities : IT Support- Help Desk Specialist (Remote)

Salary : $19 per hour

Company : Fairway Independent Mortgage Corporation

Location : Remote US

Educational requirements : High School


  • Documents all troubleshooting steps within trouble ticket and remote assistance tool
  • Updates the internal knowledgebase with issue resolution details
  • Performs password resets
  • Supports desktops laptops tablets smart phones and applications
  • Escalates critical incidents to Team Lead and/or Help Desk Manager
  • Escalates fully documented problems as required to Tier 2 and support teams
  • Acts as a liaison between customers and Tier 2 teams

Required Knowledge and Skills:

  • Basic knowledge and understanding of ITIL Foundations a plus
  • Solid knowledge and understanding of Active Directory
  • Able to provide support for various types of smart phones and tablets.
  • High School diploma or equivalency degree
  • 2+ years of experience on a Corporate IT Help Desk preferred
  • Must be available to work all scheduled hours

Click Here : Apply Now