IT Jobs | IT Support Specialist Online Apply 2022 Work at Home

By | April 13, 2022

Job Responsibilities : IT Support Specialist

Salary : $58,000 a year

Company : Github

Location : Remote

Responsibilities of Role

  • Triaging prioritizing resolving routing and scheduling all incoming IT Support requests
  • Transparent and timely communication with stakeholders on open issues tickets and requests
  • Setting up new hires provisioning accounts and access
  • Providing support for services such as video conferencing remote access internal products and mobile technology
  • Supporting and managing our standard endpoints comprising of macOS and Windows systems including Mobile Device Management
  • Provide trusted remote hands for other teams where appropriate such as Security and Infrastructure
  • Front line for network problems working with and learning from our network experts
  • Managing access to third-party software (e.g. Google Workspace Azure etc.)
  • Lifecycle Asset Management; Procurement to Retirement managing computers monitors software licenses etc
  • Troubleshooting & resolving Conference Room AV issues (all hands spaces are supported by Video Production team)
  • General IT Support for live events or department meetings
  • Provide exceptional customer service
  • Documenting and updating internal processes and guidelines
  • Communicating and developing IT policies
  • Shaping your own professional development (PD)
  • Troubleshooting IT issues both independently and collaboratively
  • Supporting proactively the wider office


  • In depth knowledge of and the ability to perform advanced troubleshooting on WindowsOS (BIOS Network etc.)
  • In depth knowledge of Administration & Support to core SaaS Applications; Google Workspace Slack Zoom Okta
  • Working knowledge of endpoint management platforms; Jamf and Intune
  • In depth knowledge of Meeting Space technology; Zoom Room devices & software Schedulers Digital Signage
  • A focus on end-user satisfaction over technical perfection
  • A people person empathetic and kind. Soft skills communication ability to build rapport
  • Demonstrated ability to communicate at all levels of technical expertise and seniority inside and outside the organization both verbally and in writing
  • Strong ability to communicate with multiple stakeholders
  • Organized and detail oriented
  • Demonstrated ability to plan and document projects
  • In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (RecoveryOS WiFi-Network etc.)
  • LinuxOS and/or Ubuntu

Click Here : Apply Now