Job Responsibilities : IT Support Specialist
Salary : $58,000 a year
Company : Github
Location : Remote
Responsibilities of Role
- Triaging prioritizing resolving routing and scheduling all incoming IT Support requests
- Transparent and timely communication with stakeholders on open issues tickets and requests
- Setting up new hires provisioning accounts and access
- Providing support for services such as video conferencing remote access internal products and mobile technology
- Supporting and managing our standard endpoints comprising of macOS and Windows systems including Mobile Device Management
- Provide trusted remote hands for other teams where appropriate such as Security and Infrastructure
- Front line for network problems working with and learning from our network experts
- Managing access to third-party software (e.g. Google Workspace Azure etc.)
- Lifecycle Asset Management; Procurement to Retirement managing computers monitors software licenses etc
- Troubleshooting & resolving Conference Room AV issues (all hands spaces are supported by Video Production team)
- General IT Support for live events or department meetings
- Provide exceptional customer service
- Documenting and updating internal processes and guidelines
- Communicating and developing IT policies
- Shaping your own professional development (PD)
- Troubleshooting IT issues both independently and collaboratively
- Supporting proactively the wider office
Skills
- In depth knowledge of and the ability to perform advanced troubleshooting on WindowsOS (BIOS Network etc.)
- In depth knowledge of Administration & Support to core SaaS Applications; Google Workspace Slack Zoom Okta
- Working knowledge of endpoint management platforms; Jamf and Intune
- In depth knowledge of Meeting Space technology; Zoom Room devices & software Schedulers Digital Signage
- A focus on end-user satisfaction over technical perfection
- A people person empathetic and kind. Soft skills communication ability to build rapport
- Demonstrated ability to communicate at all levels of technical expertise and seniority inside and outside the organization both verbally and in writing
- Strong ability to communicate with multiple stakeholders
- Organized and detail oriented
- Demonstrated ability to plan and document projects
- In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (RecoveryOS WiFi-Network etc.)
- LinuxOS and/or Ubuntu
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