Job Responsibilities : Senior Operations Manager
Salary : $19 per hour
Company : Infosys
Location : Temporarily remote US
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 9 years of relevant work experience on the job description.
- Previous Leadership experience leading day to day operations with multiple direct reports
- Ability to work with other Leaders to drive overall performance results
- Develop and lead operations teams in a fast passed environment
- Excellent oral and written skills communication skills including the ability to write and document standard operating procedures
- Create a culture of accountability towards positive business and customer experience outcomes.
- Excellent organizational and follow through skills
- Track and manage SLA adherence