Job Responsibilities: Customer Support Specialist
Salary : $40,000 a year
Company: Cultural Care Au Pair
Location: Remote
Educational requirements: High School Diploma
The Role & Responsibilities:
- Effectively & kindly answer questions and resolve customer needs over the phone and email
- Identify and implement opportunities to enhance customer experience
- Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
- Prioritize customer needs and set realistic expectations
- Review documents to make sure we remain in 100% compliance with the US department of State
- Call and email host families to remind them of program fees, due dates, credits and discounts
- Responsible for the overall Accounts Receivable aspect of your region