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By | April 13, 2022

Job Responsibilities: Customer Support Specialist

Salary : $40,000 a year

Company: Cultural Care Au Pair

Location: Remote

Educational requirements: High School Diploma

The Role & Responsibilities:

  • Effectively & kindly answer questions and resolve customer needs over the phone and email
  • Identify and implement opportunities to enhance customer experience
  • Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
  • Prioritize customer needs and set realistic expectations
  • Review documents to make sure we remain in 100% compliance with the US department of State
  • Call and email host families to remind them of program fees, due dates, credits and discounts
  • Responsible for the overall Accounts Receivable aspect of your region

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