HGS Work from Home Jobs | Customer Support Jobs Apply Now 2022

So what does a day in life of a Customer Care Representative look like?

Communicate with customers through inbound calls and field queries on billing payments existing and new services promotional offers and upgrade / downgrade of services

Identify customer needs through active listening to answer questions assist with troubleshooting or make product recommendations based on the customers need

Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution

Use multiple computer systems to research products services common problems and solutions offered

Document customer needs interactions and outcomes in the appropriate tool or system including additional request creation if issues cannot be resolved real time

Creating a “WOW” factor in every interaction through exceptional communication skills taking ownership of the interaction and speed of service

Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators