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By | April 13, 2022

Job Responsibilities : HELP DESK ANALYST

Salary : $18.75 an hour

Company : State of Arizona

Location : Remote

Job Duties:

  • Provides problem resolution for technical issues in a timely manner or escalates as needed
  • Receives calls and service desk tickets for end users and other external help desks
  • Updates and maintains service desk tickets; logs calls emails or web inquires in a ticket management systems; classifies ticket according to severity
  • Performs other duties appropriate to the assignment
  • Limited On-Call after hours support
Knowledge Skills & Abilities 
  • Basic desktop and laptop support; troubleshooting
  • Basic tablet and mobile device support; troubleshooting
  • General vendor technologies
  • Customer service principles
  • Personal computers and various computer software applications
  • General functional characteristics and capabilities of operating systems for Windows
  • Basic wireless networking functionality and capability


  • Verbal and written communication
  • Establishing and maintaining interpersonal relationships
  • Time management and organization
  • Prioritization
  • Taking a customer-centric approach to troubleshooting

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