Job Responsibilities : HELP DESK ANALYST
Salary : $18.75 an hour
Company : State of Arizona
Location : Remote
Job Duties:
- Provides problem resolution for technical issues in a timely manner or escalates as needed
- Receives calls and service desk tickets for end users and other external help desks
- Updates and maintains service desk tickets; logs calls emails or web inquires in a ticket management systems; classifies ticket according to severity
- Performs other duties appropriate to the assignment
- Limited On-Call after hours support
Knowledge Skills & Abilities
- Basic desktop and laptop support; troubleshooting
- Basic tablet and mobile device support; troubleshooting
- General vendor technologies
- Customer service principles
- Personal computers and various computer software applications
- General functional characteristics and capabilities of operating systems for Windows
- Basic wireless networking functionality and capability
Skill:
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Time management and organization
- Prioritization
- Taking a customer-centric approach to troubleshooting
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