Global Travel Program Manager

By | October 12, 2022

Job Responsibilities : Global Travel Program Manager

Salary : $140000 per year

Company : American Express Global Business Travel

Location : Remote US

American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings outstanding customer service and greater spend control and provides travel management consulting expertise strategic sourcing and supplier negotiation support around the world
As part of the Global Business Consulting organization the TPM (Travel Program Management) practice line is one of the fastest growing organizations within that group aiming to provide value by executing strategic and operational travel management on behalf of our customers.
Recently one of financial services customers has signed a new agreement to implement an outsourced travel management support role based in the USA and therefore searching for a qualified outsourced operational team member.
This role is extremely visible as it supports all levels of financial managers to top level Executive Partners that travel globally and frequently for this very established financial organization.
Job Responsibilities Include:
  • Provide strategic advice to business stakeholders under the direction of and in partnership with the Travel Owner;
  • Program optimization: finding new areas for potential improvements on service and savings
  • Organize and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for stakeholders
  • Take an active approach to identifying policy and program enhancement opportunities that are aligned with business objectives to the Travel Owner for future consideration
  • Manage and coordinate resolution
  • Support the Travel Owner in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance
  • Oversee TMC response to day-to-day business disruptions (e.g. strikes minor weather delays airline system outages visas and private jets)
  • Perform specific vendor management activities for targeted categories in region (e.g. ground transportation rail corporate apartments) under the direction of the category owner
  • Provide oversight for transformation projects managed and delivered by the TMC in support of achieving key business priorities
  • Present and implement innovative solutions that support the customers overall business objectives
  • Coordinate and lead communications progress consistencies and best practices in executing tactical / operational travel management activities for a selected number of countries
  • Provide regular and detailed communication on progress against performance targets including customer service level agreements.
  • Assume responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions
The successful candidate will have:
  • Strong leadership ability to comfortably work and communicate with senior leaders and influence at all levels of the organization.
  • Business Travel background required.
  • Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills.
  • Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy
  • Excellent written/verbal skills strong business presentation skills and technical skills.
  • Fluent in English additional language skills are preferred.
  • Highly motivated self-starter with ability to juggle multiple tasks with excellent organization skills and careful attention to detail.
  • Experience influencing and driving cultural change
  • Communication — candidate must have a proven track record in both written and oral communications including writing high-level program documents including policies and procedural documents.
  • Candidate must be experienced in addressing senior leadership driving change through the ability to communicate and “sell” the travel program’s value proposition.
  • Leadership — candidate must have the ability to drive change through influencing skills and the ability to gain cooperation based on mutual goals and business objectives.
  • Command Skills — individual must have experience and understand what it takes to be successful in a complex corporate environment including the ability to identify and gain the support of key constituencies champions across business units etc. Individual must have experience managing conflicting styles mindsets etc. and not allowing them to detract from the vision and value proposition.


United States – Virtual Location

The US national annual base salary range for this position is from $70000 to $140000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience skills knowledge and work location.
In addition to base salary this role is eligible for our Annual Incentive Award plan which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility please review our 2022 Benefits-at-a-Glance document.
GBT 2022 Benefits-at-a-Glance

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