FT Customer Service Agent (Work From Home)

By | August 22, 2022

Job Responsibilities : FT Customer Service Agent (Work From Home)

Salary : $17 Per Hour

Company : The Flowery

Location : Remote US

Educational requirements : High School

Members of The Flowery Customer Service team are the first point of contact for patients when they are reaching out via phone, chat, or email. As these interactions are virtual, they provide focused training on how to offer the best possible support without the assistance of nonverbal communication or tone/emotion (depending on platform) that is typical for in-person interactions. The team’s primary responsibility is to build and maintain relationships with current patients, prospective patients, industry professionals, and the medical marijuana community through answering questions, providing information, and addressing concerns. While much of the information that a team member would provide will revolve around the company and products, they do also provide general guidance and resources pertaining to Florida’s medical marijuana program. In addition, the team also assists qualified and current patients with placing orders on their behalf for delivery.

Key Responsibilities

  • Provide superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community
  • Navigate multiple software and communication platforms to provide support
  • Demonstrate professional telephone and chat etiquette
  • Coordinate with other departments as needed
  • Place delivery orders on behalf of qualified Florida medical patients
  • Assist patients with existing delivery orders including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order.
  • Adhere to all state-mandated policies, including HIPAA compliance
  • Maintain comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel.

Requirements

  • Must be a minimum of 21 years of age
  • Must successfully pass a Level II comprehensive background screening
  • Must have high school diploma, GED or equivalent

Skills and Qualifications

  • Ability to offer impartial service and support for all patient interactions
  • Ability to adapt to changes in policy and procedure both at a company and industry level
  • Have an eye for attention detail and effective documentation
  • Organization and initiative, good communications skills, critical thinking, proactive, problem-solving, time management, discretion and confidentiality are essential attributes
  • Ability to work weekends and holidays as scheduled.

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