Front Desk Jobs Remote | Reservations & Guest Services Representative Online Applied for Beginners Apply

By | April 13, 2022

Job Responsibilities : Remote Reservations & Guest Services Representative

Salary : $40,000 – $45,000 a year

Company : Better Talent

Location : Remote

Responsibilities

  • Confirm reservations booked online with guests by phone in order to ensure understanding and adherence to call rental policies and guest satisfaction.
  • Assist guests with their current reservations.
  • Actively listen to and resolve complaints and focus on guest retention.
  • Follow company procedures on conflict resolution and escalation protocols.
  • Process daily reservations reports and review terms and conditions.
  • Find creative solutions to create the best caliber of guest experience that we can possibly create within specific budgets
  • Offer suggestions to guests that are looking for local activities and recommendations and build policies around how to improve our concierge services.

Qualification

  • Exceptional written and verbal communication skills.
  • Able to handle the stress of high customer demand in a hospitality environment.
  • Excellent telephone etiquette and the ability to get along with a diverse population.
  • Ability to effectively present information and respond to questions.
  • Highly proficient in the utilization of Google Office Suite.
  • Strong computer skills detail-oriented proven analytical skills and ability to respond to issues in a timely manner while working in a fast-paced environment.

Click Here : Apply Now