Job Responsibilities : Remote Reservations & Guest Services Representative
Salary : $40,000 – $45,000 a year
Company : Better Talent
Location : Remote
- Confirm reservations booked online with guests by phone in order to ensure understanding and adherence to call rental policies and guest satisfaction.
- Assist guests with their current reservations.
- Actively listen to and resolve complaints and focus on guest retention.
- Follow company procedures on conflict resolution and escalation protocols.
- Process daily reservations reports and review terms and conditions.
- Find creative solutions to create the best caliber of guest experience that we can possibly create within specific budgets
- Offer suggestions to guests that are looking for local activities and recommendations and build policies around how to improve our concierge services.
- Exceptional written and verbal communication skills.
- Able to handle the stress of high customer demand in a hospitality environment.
- Excellent telephone etiquette and the ability to get along with a diverse population.
- Ability to effectively present information and respond to questions.
- Highly proficient in the utilization of Google Office Suite.
- Strong computer skills detail-oriented proven analytical skills and ability to respond to issues in a timely manner while working in a fast-paced environment.