Field Technical Specialist

By | October 6, 2022

Job Responsibilities : Field Technical Specialist

Salary : $78000 per year

Company : Tesla

Location : Remote US

What to Expect

The Tesla Field Technical Specialist position requires someone who is flexible proactive highly organized and hard working. Individuals should have a passion for and understanding of electric vehicles and Tesla’s mission. Must have outstanding technical communication presentation and organizational skills while demonstrating a positive and professional approach

What You’ll Do

  • Provides high level technical field support to technicians and product support personnel who are diagnosing troubleshooting repairing and troubleshooting our vehicles.
  • Engage in technical training and coaching to the field by providing the latest diagnosis product changes and information.
  • Responds to situations where service technicians or product support has failed to isolate or fix an issue
  • Intercept and resolve technical escalations that would normally need to be resolved by specialized Service Engineers.
  • Work directly with the field to reduce and eliminate systemic technical causes of vehicles aging in service.
  • Create edit and improve technical articles and other service reference systems at Tesla.
  • Experience and ability to generate field reports of a technical or operational nature.
  • Report critical issues and help create potential improvements with Engineering
  • Reports design reliability and maintenance problems or bugs to design engineering/software engineering. Recognize trends and patterns in field failures and provide potential solutions.
  • Identify possible improved service methodologies and collaborate directly with Engineering and the field to implement these improvements. The goal is to improve service methods to a level that eliminates the need for the field to escalate technical issues.
  • Work directly with the appropriate systems engineers to help create automated diagnostic routines automate troubleshooting and resolve technical issues.
  • Investigate and report on high profile incidents in cooperation with Tesla Legal and Engineering.
  • Will potentially spend 50-60% of the time on site or traveling in the region. Some travel outside the region will also occur

What You’ll Bring

  • Degree or Certificate from a University/College program in Automotive Technology or the equivalent in experience as well as evidence of exceptional ability.
  • Automotive Service Technician background required.
  • Experience in diagnosing hardware and software systems. Previous roles performing field or remote support of complex software or hardware like in the role of a field or remote application engineer is extremely beneficial.
  • Ability to solve unique software and hardware problems which may not have been encountered before.
  • Understanding and application of electronics and electrical theory required.
  • Experience using Linux based operating systems are required.
  • Experience with Python C/C++ or an equivalent scripting language are a distinct advantage.
  • Ability to establish priorities and manage workload effectively and efficiently

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