Job Responsibilities : Technical Service Representative II
Salary : 17 per Hour
Company : FedEx Services
Location : Remote US
Educational requirements : Associate Degree
Job Description Summary
Under general supervision provides technical support in the configuration maintenance restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and Instructions.
Skills/Knowledge/Experience Considered a Plus:
Broad knowledge of PC hardware software and network components is considered a plus in order to trouble-shoot and resolve technical issues. Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems. Technical certifications are considered a plus. The successful candidate must have a valid driver’s license and must be willing to drive a company vehicle supporting FedEx facilities as well as customer locations. The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects.
This position is domiciled in Washington DC.
Relocation assistance may be available based on business need.
The ability to work remote within the United States may be available based on business need.
Associate Degree/equivalent in computer technology information technology computer engineering and/or equivalent formal training or work experience. 2 years equivalent work experience in technology support environment. Good communication and organizational skills. Strong customer orientation. Must be able to use a telephone keyboard and view a computer screen. Able to operate vehicle in compliance with established procedures. Ability to lift 75 pounds. More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
FedEx. Where now meets next.
Our vision is to be the earth’s most engaged advocates of connected commerce where open borders new markets and fair sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on mobile-first world. We stand for ease access and opportunity. We lead purposeful innovation champion entrepreneurs advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570000 team members to remain focused on safety the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
- Fortune World’s Most Admired Companies – 2021
- Forbes Best Employers for Diversity – 2021
- LinkedIn Top 100 Companies – 2021
- TIME 100 Most Influential Companies – 2021
- World HRD Congress Best Gender Equality Workplace – 2021
- InsiderPro ComputerWorld Best Places to Work for IT – 2021
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity national origin age genetics disability or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures hiring and other terms and conditions of employment. Further FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position to perform the essential functions of the position in question or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed please contact email@example.com.