Federal Government Jobs Work at Home Apply Now 2022

Responsibilities & Duties:

• The OFCCP Help Desk receives inquiries that may regard potential employment discrimination how to file complaints alleging employment discrimination or affirmative action violations OFCCP class member settlements assisting federal contractors to comply with affirmative action obligations and topics unrelated to OFCCP’s mission that are referred appropriately.
• Receives and responds to unscreened incoming calls for continuous periods of time from the
  public including workers job-seekers and federal contractors ascertaining the nature of
  inquiries received by phone or email.
• Listens researches and returns calls received on the Help Desk voicemail box in a timely
  manner.
• Reviews and researches assigned written inquiries and provides an accurate and timely written
  response to resolve the inquiry.
• Provides information on OFCCP’s policies and procedures and resolving customer questions by
  identifying the issue and selecting the best option(s) for resolution.
• Identifies contact information and resources for other federal agencies when the inquiry is
  unrelated to OFCCP’s mission.
• Records inquiry information in a timely manner using OFCCP’s customer relations management
  tools.