Federal Government Jobs Work at Home Apply Now 2022

By | April 13, 2022

Job Responsibilities : Program Specialist (Help Desk)

Salary : $44,740 – $71,441 a year

Company : US Office of Federal Contract Compliance Programs

Location : Remote US

Educational requirements : Graduate

Responsibilities & Duties:

  • The OFCCP Help Desk receives inquiries that may regard potential employment discrimination how to file complaints alleging employment discrimination or affirmative action violations OFCCP class member settlements assisting federal contractors to comply with affirmative action obligations and topics unrelated to OFCCP’s mission that are referred appropriately.
  • Receives and responds to unscreened incoming calls for continuous periods of time from the
    public including workers job-seekers and federal contractors ascertaining the nature of
    inquiries received by phone or email.
  • Listens researches and returns calls received on the Help Desk voicemail box in a timely
  • Reviews and researches assigned written inquiries and provides an accurate and timely written
    response to resolve the inquiry.
  • Provides information on OFCCP’s policies and procedures and resolving customer questions by
    identifying the issue and selecting the best option(s) for resolution.
  • Identifies contact information and resources for other federal agencies when the inquiry is
    unrelated to OFCCP’s mission.
  • Records inquiry information in a timely manner using OFCCP’s customer relations management


  • Appointment to this position may require a background investigation.
  • Must be at least 16 years old and a U.S. Citizen.
  • Requires a probationary period if the requirement has not been met.

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