Everise Work from Home | Manager Work from Home Jobs Online Apply

By | April 13, 2022

Job Responsibilities : Licensed Manager Trainer – Work from Home

Salary : Up to $50,000 a year

Company : Everise

Location : Remote US

Educational requirements : Graduate


  • Deliver new hire and onboarding training with emphasis on customer service and sales skills client product knowledge as well as Everise policies and procedures to new trainers
  • Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
  • Demonstrated competency in driving strategic attrition improvements
  • Partner with clients in curriculum design recommendations/modifications to improve the new hire experience
  • Ensure that all trainees and trainers are actively engaged in the training process through the new hire lifecycle: Planning-Trainer Readiness-SOP’s Trainer Development Training Throughput and post 30-60-90 day performance
  • Validate and inspect trainer readiness and real time in class observations as well as effective use of Standard Operations Procedures
  • Conduct proficiency evaluations and certify trainers for the programs to which they are assigned
  • In conjunction with Operations supervisors and management staff work with team members in the continued development of associates to reach optimal performance
  • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
  • Demonstrated success with ability to multi task in a virtual environment
  • Ability to effectively pivot to change in direction based on client and business needs


  • Excellent oral and written communication skills at all levels of the organization
  • Demonstrated presentation and facilitation skills
  • Excellent oral and written communication skills
  • 2-3 years of BPO Call Center experience-managing 20-40 simultaneous new hire classes
  • Proficiency in Microsoft Office applications including Excel PowerPoint and Word
  • Exceptional motivational interpersonal and customer service skills; Demonstrated leadership skills
  • Ability to speak in front of medium to large sized groups of people
  • Schedule Flexibility
  • Dependability regarding completion of assignments and attendance
  • A minimum 3-5 years instructing/facilitating in an adult learning environment (call center)
  • Ability to pass a drug screen and background check


  • Presentation and facilitation: 1 year (Required)
  • BPO Call Center: 3 years (Required)
  • MS Office including Adobe Connect Excel and PowerPoint: 1 year (Required)
  • Adult education instruction: 3 years (Required)
  • Management: 2 years (Required)

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