Everise Work from Home Jobs | Customer Service Representative Apply Now

By | April 13, 2022

Job Responsibilities : Medical Customer Service Representative

Company : Everise

Location : Remote US

Job Requirements:

  • Must have a working knowledge of laws governing both hospital and third-party regulations and procedures.
  • Must have excellent interpersonal skills to communicate with patients regarding sensitive and confidential medical and financial information.
  • Must be able to develop and maintain professional, service-oriented working relationships with senior leadership, patients, physicians, co-workers and employees.
  • Thorough knowledge and understanding of health care delivery systems with special emphasis on the scheduling management process for both Hospital/Ambulatory care.
  • Ability to work in a fast-paced environment, with focus on team building
  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
  • Ability to utilize and navigate multiple systems simultaneously
  • Be dependable and meet all attendance requirements
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between company policy and client benefit in decision making.

Qualifications:

  • 1+ years of experience in Revenue Cycle, preferably Patient Access.
  • Strong Customer Experience in a fast-paced work environment, preferably in a Contact Center environment.
  • Ability to pass pre-employment screening
  • Dedicated area to work from in your home
  • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
  • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens

Click Here : Apply Now