eBay Remote Jobs for Beginners Apply Now | Work From Home Customer Service Representative 2022

By | April 13, 2022

Job Responsibilities : Work From Home Customer Service Rep

Salary : $16.50 an hour

Company : eBay Inc.

Location : Remote

Responsbilites

  • Supports eBay buyers on matters regarding site navigation account setup and inquiries payments and other general questions.
  • Provides engaging and compassionate customer service within a dynamic call center environment
  • Effectively utilizes written and verbal communication to serve eBay customers
  • Establishes and maintains customer trust
  • Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
  • Makes independent and insightful decisions keeping customer and company needs in mind
  • Engages in weekly development sessions with Team Leaders and Coaches
  • Maintains high performance metrics including quality adherence and customer satisfaction

Skill

  • A stellar communicator with the ability to speak effectively to customers from diverse backgrounds
  • Proficient in computer setup and technical troubleshooting
  • Customer-centric allowing you to maintain high level of customer focus in a variety of different and complicated situations
  • Skilled and insightful to the needs of customers
  • Comfortable in a dynamic fast-paced working environment.

 Requirements:

  • Have a secure workspace preferably in a room or office with a door that closes it off from noises and distractions such as pets children and other adults.
  • Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rates (wireless DSL and/or satellite Internet Service Providers are not compatible with our systems)
  • Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
  • Have (or be willing to get) a phone land line used exclusively for work. Not used for personal incoming/outgoing calls or alarm systems.

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