Easiest Work From Home Jobs for Customer Service Representative 2022

This Role:

• Supports eBay buyers on matters regarding site navigation account setup and inquiries payments and other general questions.
• Provides engaging and compassionate customer service within a dynamic call center environment
• Effectively utilizes written and verbal communication to serve eBay customers
• Establishes and maintains customer trust
• Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
• Makes independent and insightful decisions keeping customer and company needs in mind
• Engages in weekly development sessions with Team Leaders and Coaches
• Maintains high performance metrics including quality adherence and customer satisfaction

Skills

• A stellar communicator with the ability to speak effectively to customers from diverse backgrounds
• Proficient in computer setup and technical troubleshooting
• Customer-centric allowing you to maintain high level of customer focus in a variety of different and complicated situations
• Skilled and insightful to the needs of customers
• Comfortable in a dynamic fast-paced working environment.

 Requirements:

• Have a secure workspace preferably in a room or office with a door that closes it off from noises and distractions such as pets children and other adults.
• Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rates (wireless DSL and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
• Have (or be willing to get) a phone land line used exclusively for work. Not used for personal incoming/outgoing calls or alarm systems.