Disney Work from Home | Remote Call Center Agent – Disney Career

By | June 24, 2022

Job Responsibilities : Disney Work from Home | Remote Call Center Agent – Disney Career

Company : Walt Disney

Call center agent requirement at Disney Work from Home US career opportunities.Guest Information & Ticket Sales, Disney Reservation Center- Part-TimeBusiness Disneyland ResortAt the Disneyland Resort, guests have the opportunity to experience not only our magical Parks and Resort Hotels but our legendary service as well.Guest Information Ticket Sales Agents provide superior Guest service and leverage their Disneyland Resort expertise to assist Guests. Agents interact over the phone or chat/messaging, as needed. Agents use multiple software systems and tools to sell theme park admission products, and provide technical support for the online experience. Guest Information Ticket Sales is a high volume, fast paced environment. Agents take back-to-back calls and simultaneous chats/messages during their entire shift. Agents are knowledgeable about Disneyland Resort theme parks, policies and products, and provide the information needed for Guests to have a magical theme park visit.This position is temporarily working remotely and requires a supported high-speed internet, private work environment. You may be required to work in the office, so you must reside within a reasonable driving distance of 2 hours from Anaheim, CA.The starting pay rate for a Guest Information & Ticket Sales is $17.85/hr.Responsibilities

  • This position is temporarily working remotely and requires a supported high-speed internet, private work environment. You may be required to work in the office, so you must reside within a reasonable driving distance of 2 hours from Anaheim, CA.
  • Answer back-to-back incoming calls or simultaneous chat/messages, as required
  • Listen to understand, then resolve the situation using the appropriate methods and tools provided
  • Utilize multiple computer systems with a significant amount of technical and product memorization required.
  • Utilize strong Disneyland Resort theme park and product knowledge to assist Guests and answer their questions
  • Work efficiently and accurately with attention to detail and low volume of errors
  • Maintain the integrity of the Disney brand and confidentiality as required
  • Perform all actions safely in accordance with prescribed methods and equipment, including proper body mechanics

Basic Qualifications

  • Skilled at troubleshooting technical questions and providing technical walkthroughs
  • Ability to remain positive when handling escalated Guest concerns
  • Enjoys talking about the Disneyland experience and sharing detailed knowledge of the theme parks
  • Demonstrated strong salesmanship and ability to explain products and services
  • Strong verbal and written communication skills
  • Able to work independently and use the resources provided to address Guest needs
  • Demonstrated ability to empathize and match the tone of the conversation
  • Fully available to work any shift, including nights, weekends, and holidays
  • This position is temporarily working remotely and requires a supported high-speed internet, private work environment. You may be required to work in the office, so you must reside within a reasonable driving distance of 2 hours from Anaheim, CA.

Preferred Qualifications

  • Previous experience working in a call center environment
  • Detailed knowledge of Disneyland Resort theme parks and products
  • Flexibility to work from home or in the office, as required
  • This position is temporarily working remotely and requires a supported high-speed internet, private work environment. You may be required to work in the office, so you must reside within a reasonable driving distance of 2 hours from Anaheim, CA.

Required Education

  • High school diploma or equivalent
  • Additional Information:

SCHEDULE AVAILABILTYOur Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.This position is temporarily working remotely and requires a supported high-speed internet, private work environment. You may be required to work in the office, so you must reside within a reasonable driving distance of 2 hours from Anaheim, CA. SUBMITTING YOUR APPLICATIONAfter clicking Apply for this job below, the employment application will open in a new window. Please complete ALL pages of the application by clicking Next on each page, then Submit on the final page. KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort RolesAbout Disneyland Resort:When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be a source of joy and inspiration to all the world. Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.About The Walt Disney Company:The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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