Desktop Engineer

By | September 23, 2022

Job Responsibilities : Desktop Engineer

Salary : $76000 per year

Company : Teleperformance

Location : Remote US

Educational requirements : Graduate


A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer


  • Assisting with the support of all aspects of LAN-based networking
  • Assisting with the installation and maintenance of all computer hardware and software
  • Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling phones headsets and software
  • Cabling new and existing locations for new network phone or other equipment
  • Repairing or upgrading computer systems as needed
  • Providing Tier 1 level support on hardware and software technical issues
  • Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.
  • Any other duties that the Director of Desktop Support Desktop Manager Lead Desktop Engineer or Regional Lead Desktop Engineer may find necessary


  • Must be a computer course student graduate or have computer related work experience.
  • Great communication capable of taking care of people’s requests good customer skills and patience.
  • Strong understanding of network routing protocols and their practical applications on global networks
  • Experience in managing distributed inventory of network equipment
  • Experience in virtual networking setup using VMware
  • Experience with Cisco and Juniper product lines at a technical and hardware level
  • Hands on experience troubleshooting hardware such as routers switches network interface cards firewalls and telecommunications devices
  • Experience with VoIP and supporting VoIP over a production WAN
  • Ability to view a computer monitor for several hours at a time
  • Candidates must have open availability and able to work additional hours as needed

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