Dental – Call Center Representative (remote)

By | September 8, 2022

Job Responsibilities : Dental – Call Center Representative (remote)

Salary : 18 per Hour

Company : Advantage Health Centers

Location : Remote US

Educational requirements : High School

OVERVIEW: Under the direction of the Call Center Supervisor is responsible for performing a variety of customer service and administrative tasks essential for managing the business aspects of the practice and ensuring a positive experience for patients and callers.

Duties functions and responsibilities:
  • Schedules dental appointments for providers utilizing the scheduling protocol
  • Knowledgeable of dental offices’ workflow and interaction with the Call Center
  • Answers general patient inquiries
  • Manages calls in a fast-paced environment and within established call timeframe
  • Multitasks while conversing with patients and entering information into the system
  • Informs patients by explaining procedures post-operative instructions and answers additional questions
  • Understands the company’s health/pharmacy services and can speak to advantages and overcome objections
  • Keeps records of all conversations in electronic health records
  • Answers questions related to patient insurance co-payments and sliding fee scale
  • Confirms patient appointments via outbound calls when needed
  • Grows our business by identifying and increasing scheduled appointments and enrolling new patients
  • Provides a positive patient experience
  • Performs other duties as assigned
KnowleDge skills and abilities:
  • Basic Computer skills including Word Excel
  • Basic familiarity with dental terminology
  • The ability to meet and exceed performance goals
  • Ability to work well with others
  • Strong organizational skills to prioritize multiple tasks
  • Must possess excellent verbal and written communication skills as well as excellent interpersonal skills
  • Basic understanding of dental clinic processes and operations is required
  • Working knowledge of Electronic Medical Records systems
Minimum qualifications:
  • Education:
    • High School Diploma or GED required
    • Associates or Bachelors Degree is preferred
  • Work Experience
    • Minimum 1 year in dental office experience
    • Minimum 1 year customer service and/or call center experience

Physical Requirements:
  • Moderate exposure to adverse working conditions in performing certain activities
  • Must be able to hear and speak clearly in order to communicate information to patients staff and other community members or visitors
  • Vision adequate to read documents a computer screen clinic related documents and forms

Manual dexterity; the ability to lift up to 20 pounds independently; ability to sit stand walk and bend

Click Here : Apply Now