Delta Work from Home Jobs Latest Vacancy for Freshers Applying Soon

By | April 13, 2022

Job Responsibilities : Customer Svc Rep I

Salary : $17 per hour

Company : Delta Dental of Arizona

Location : Remote US

Educational requirements : High School

Essential Duties

  • Provide quality customer service according to the established quality productivity and
  • Learn retain and effectively use automated processes and other appropriate systems programs
  • Access reference material claim image lookup and other resources to analyze and determine
  • Document each interaction encountered through to resolution in the appropriate Computer Inquiry Tracking System. Update coordination of benefit information as required
  • Evaluate and generate requests for claim over payment/underpayment conditions discovered
  • Complete claim adjustments as required
  • Direct unresolved grievances to the designated department for further investigation
  • Continuously evaluate and identify opportunities to drive process improvement that negatively
  • Generate requests for faxback ID cards benefit booklets explanation of benefits etc.
  • Participate in required training

 Requirements & Skills

  • High school diploma or equivalent is required
  • Minimum 1 year of dental office experience and/or customer service
  • Knowledge of insurance reimbursement practices deductibles coordination of benefits
  • Customer service experience is a plus
  • Spanish language skills is a plus
  • Ability to perform routine mathematical computations and calculations
  • Evaluate/interpret dental records and plan documents
  • Excellent communication skills
  • Exceptional time management skills required
  • Ability to maintain strict confidentiality in accordance with DDAZ policies and HIPAA regulations

Click Here : Apply Now