Job Responsibilities : Customer Svc Rep I
Salary : $17 per hour
Company : Delta Dental of Arizona
Location : Remote US
Educational requirements : High School
Essential Duties
- Provide quality customer service according to the established quality productivity and
- Learn retain and effectively use automated processes and other appropriate systems programs
- Access reference material claim image lookup and other resources to analyze and determine
- Document each interaction encountered through to resolution in the appropriate Computer Inquiry Tracking System. Update coordination of benefit information as required
- Evaluate and generate requests for claim over payment/underpayment conditions discovered
- Complete claim adjustments as required
- Direct unresolved grievances to the designated department for further investigation
- Continuously evaluate and identify opportunities to drive process improvement that negatively
- Generate requests for faxback ID cards benefit booklets explanation of benefits etc.
- Participate in required training
Requirements & Skills
- High school diploma or equivalent is required
- Minimum 1 year of dental office experience and/or customer service
- Knowledge of insurance reimbursement practices deductibles coordination of benefits
- Customer service experience is a plus
- Spanish language skills is a plus
- Ability to perform routine mathematical computations and calculations
- Evaluate/interpret dental records and plan documents
- Excellent communication skills
- Exceptional time management skills required
- Ability to maintain strict confidentiality in accordance with DDAZ policies and HIPAA regulations
Click Here : Apply Now