Job Responsibilities : Membership Specialist – Remote Optional
Salary : $20 an hour
Company : Delta Defense, LLC
Location : Remote US
Educational requirements : High School
Duties/Responsibilities
- Develop and implement customer retention strategies to increase loyalty and retain business.
- Be clear confident concise and professional on the phone
- Prevent cancellations of services by offering alternative solutions via inbound calls
- Deepen member relationships through needs assessment
- Ensure consistent follow up with customers as needed
- Coach mentor and train other teammates as needed
Skill/Ability Requirements
- High school diploma or equivalent is required
- Must be confident competitive and dependable
- Posses a high level of professionalism and confidentiality
- Excellent organizational and time management skills
- Relentless follow-through and ability to prioritize multiple tasks
- Desire to “WOW” customers daily with excellent customer service skills
- Strong conflict resolution skills and the ability to remain calm in stressful situations
- Strong interpersonal skills and ability to quickly establish rapport with people
- Embody an empathetic approach to every conversation
- Hungry to exceed expectations for the company and our customers
- Demonstrates the Core Values of Delta Defense LLC
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