Delta Remote Customer Support Jobs | Customer Service Representative Jobs Near Me 2022 Apply Now

By | April 13, 2022

Job Responsibilities : Customer Service Representative-PA

Salary : $14 per hour

Company : Delta Dental Ins.

Location : Mechanicsburg, PA

Educational requirements: High School


    • Respond to basic telephone electronic written inquiries from dental or vision professionals groups subscribers and brokers or customers.
    • Expediently access reference materials to analyze and determine appropriate responses to telephone electronic and written inquiries.
    • Communicate basic eligibility benefits and claims status and forward specific inquiries as directed for priority resolution.
    • Accurately complete online hard copy forms and route to the appropriate department.
    • Document each customer encounter or resolution in the appropriate computer tracking system.
    • Obtain pertinent patient demographics and document this information in a patient database when required.
    • Provide information for subscribers such as questions pertaining to insurance billing claims or eligibility.
    • Identify report and document system discrepancies.
    • Meet and maintain production standards counts and inquiry response turnaround.

Skills & Requirments

    • Position Requirement: a personal computer and remote internet access
    • We would prefer someone with high school diploma GED or above but candidates with proven experience will not be excluded from consideration
    • A minimum of 1 year customer service experience
    • PC literacy required; MS Office skills (Outlook Word Excel and PowerPoint)
    • Regularly required to work standard office equipment (personal computer photocopy and fax machine etc.)
    • If you’ve ever called a customer support line yourself you know that attitude is a make it or break it!

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