Job Responsibilities : Customer Support Associate
Salary : $44,000 – $52,000 a year
Company : Quorum
Location : Remote
Responsibilities
- You are an excellent verbal and written communicator who goes above and beyond to provide an outstanding customer experience
- You are cool under pressure adept at handling the unexpected and are able to build strong relationships with clients
- You take pride in being a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being
- You have familiarity with the Software-as-a-Service (SaaS) business model and an interest in either technology or public affairs
- You have familiarity with the support platform Zendesk
Skills
- You’ll learn the ins and outs of the Quorum platform test yourself on common use cases and get to know the Quorum team
- You’ll start to provide direct support to clients with assistance and continue to develop knowledge of the product and how everyday users interact with it
- You’ll build out Help Center resources product guides and work with the team to fine-tune the product for optimal usability
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