Customers Support Specialist Jobs Remote Urgent Hiring Apply Now

By | April 13, 2022

Job Responsibilities : Technical Support Specialist – Remote USA

Salary : $15 per hour

Company : Cintoo

Location : Remote

Responsibilities:

  • Serve as member of the level 1 support team, as point of contact for customers requiring technical support (emails, tickets on the helpdesk platform).
  • Handling of level 1 requests and incidents: access to online technical documentation, technical diagnosis, etc.
  • Follow up with the customer from the opening of the ticket to its complete resolution.
  • Escalation of requests or incidents to level 2 support team.
  • Detect incidents or recurring requests for continuous improvement.
  • Contribute to all technical documentation, FAQs, Quick Start Guide and diagnosis tools.

Requirements:

  • Service-oriented and solution-maker.
  • Good listener/reader and asking relevant questions to customers.
  • Willing to learn and progress.
  • Self-reliance, without forgetting teamwork.
  • Rigorous and innovative spirit.
  • Knowledge of Autodesk software would be a plus (Autodesk BIM 360, Navisworks, Recap …).
  • Familiarity with Construction and Reality Capture solutions (hardware/software).
  • Strong empathy for customers.

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