Job Responsibilities : Technical Support Specialist – Remote USA
Salary : $15 per hour
Company : Cintoo
Location : Remote
- Serve as member of the level 1 support team, as point of contact for customers requiring technical support (emails, tickets on the helpdesk platform).
- Handling of level 1 requests and incidents: access to online technical documentation, technical diagnosis, etc.
- Follow up with the customer from the opening of the ticket to its complete resolution.
- Escalation of requests or incidents to level 2 support team.
- Detect incidents or recurring requests for continuous improvement.
- Contribute to all technical documentation, FAQs, Quick Start Guide and diagnosis tools.
- Service-oriented and solution-maker.
- Good listener/reader and asking relevant questions to customers.
- Willing to learn and progress.
- Self-reliance, without forgetting teamwork.
- Rigorous and innovative spirit.
- Knowledge of Autodesk software would be a plus (Autodesk BIM 360, Navisworks, Recap …).
- Familiarity with Construction and Reality Capture solutions (hardware/software).
- Strong empathy for customers.