Customer Support Specialist Remote Jobs | BPO Remote Jobs Vacancy 2021

By | April 13, 2022

Job Responsibilities : Customer Support Specialist

Salary : $14 per hour

Company : Kaplan

Location : Remote US

Educational requirements : High School

Key Job Responsibilities

  • Serve as a resource for student and clients regarding core product lines, services, and compliance regulations.
  • Understand product attributes and how they support student learning.
  • Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.
  • Demonstrate skill with core product customer information systems, and websites, and accurately enter and edit customer information and product orders in applicable order entry system.
  • Promptly answer inbound telephone calls, emails and chats and respond to customer inquiries and service requests in a professional and courteous manner.
  • Exhibit strong listening skills and ability to stay focused on the student experience.
  • Provide service excellence through accurate order placement, timely follow up of service requests, and maintaining a positive attitude and friendly demeanor.
  • Troubleshoot and resolve student concerns or complaints promptly to ensure satisfaction. Document and escalate issues and complaints as outlined in escalation policy.
  • Send thank you cards to build relationships.
  • Gather leads and document student feedback.

Minimum Qualifications:

  • High School Diploma or GED
  • Internal IT and business systems.
  • MS Office and Gmail.
  • Excellent communication skills, written and verbal, to transmit information accurately and understandably.
  • Strong focus on service excellence initiatives and positive student outcomes.
  • Team player with adaptability to changes in workload, systems and processes.
  • Ability to learn core product lines.
  • The ability to multi-task, prioritize and remain detail-oriented.
  • Self-motivated, positive and friendly demeanor; ability to remain calm and professional in all situations.

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