Job Responsibilities : Customer Support Specialist
Salary : $13 per hour
Company : Thistle Health Inc.
Location : Remote
What You’ll Do:
- Be a part of taking an excellent team and company culture to the next level by providing amazing customer support
- Respond to questions from existing and potential customers via phone text email and live chat
- Proactively reach out to customers to solve issues or improve their experience
- Assist with customer re-engagement
- Coordinate seamlessly across multiple departments to resolve customer issues
- Help problem-solve lasting solutions to customer pain points
- Use a number of different platforms and spreadsheets seamlessly- ideally you’re a wiz with Google Sheets you have experience with a CRM and have no trouble navigating between systems
- Hustle every single day!
What You’ll Bring:
- Familiarity with(or can quickly become familiar with) our current CRM Zendesk or comparable CRM systems
- An empathic and patient demeanor with exceptional customer service skills and an incredibly thick skin
- A desire for authentic interactions – you’re not looking to read off a script
- A consistently positive and professional attitude and know exactly how to turn around the most angry or disappointed customer
- Ability to multitask while maintaining laser focus and attention to detail
- Comfort communicating with team members remotely
- Bachelor’s degree or higher preferred
Click Here : Apply Now