Customer Support Jobs at Home Applied 2022 for Beginners

By | April 13, 2022

Job Responsibilities : Customer Technical Support Associate

Salary : $13 per hour

Company : eCivis

Location : Remote

Job Description:

  • Ramp-up familiarity of multiple SaaS products quickly (Grants Network Portal Allocate)
  • Understand & comply with the Support process
  • Answer a high volume of support inquiries.
  • Receive support phone calls and emails.
  • Escalate support inquiries when appropriate.
  • Answer support inquiries promptly regarding client SLAs.
  • Experience with Jira preferred but not required.


  • Minimum of 1 year of experience in a client-facing technical support role preferably SaaS-based
  • Experience in the government technology space working with customer onboarding support and/or customer success is preferred.
  • Ability to develop and provide intelligence and reporting to management customers stakeholders as well as foresee upcoming needs and implement necessary action plans
  • Experience to be able to train and support beyond reactive problem solving & move to proactive and preventative measures by updating and maintaining a knowledgebase
  • Have working knowledge of onboarding new customers and migrating customer data in a SaaS environment
  • Proficiency in common business and support tools such as MS Office Atlassian/Jira is desired


  • Start-up experience is a plus
  • Grant management experience and knowledge is helpful
  • Understanding of the SaaS industry performance metrics terminology
  • Problem-solving critical thinking solutions-oriented
  • High on learnability
  • Ability to thrive under high pressure environment
  • Ability to collaborate cross-departmentally with all levels of staff
  • Superb organizational and time management skills
  • Knowledge of emerging GovTech a plus
  • Positive attitude with a focus on results

Click Here : Apply Now