Customer Success Manager (Programmatic) – FreeWheel – Remote / Virtual

By | November 1, 2022

Job Responsibilities : Customer Success Manager (Programmatic) – FreeWheel – Remote / Virtual

Salary : $130000 per year

Company : (part of Comcast)

Location : Remote US

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast.


Job Summary

Job Description

About the team

FreeWheel Client Services takes an innovative collaborative and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel a Comcast Company and will be dedicated to Beeswax our Demand Side Platform (DSP) programmatic offering.

The Customer Success team ensures our clients experience exceptional service from implementation through to retention. We use our deep domain knowledge system expertise and close engagement with our clients to ensure Beeswax is delivering to meet our client’s critical business challenges and evolving needs.

About the Role

Reporting to the Senior Manager Customer Success we are looking for a Customer Success Manager to promote the retention and growth of our accounts. You will work directly with our customers to ensure they achieve their business objectives on the Beeswax platform. You’ll provide tactical guidance on topics such as campaign set up optimization inventory curation and other best practices for running managed or self-service media businesses while also providing recommendations and trainings on how to best use the Beeswax platform. You will help build a book of 10-20 accounts and will own all retention adoption and satisfaction efforts. Your performance will be measured on those dimensions.

We ask that you have a consultative mindset to manage customer relationships across a variety of partners including their C-suite engineering product data science and ad operations teams. Additionally you will work with internal engineering product solutions and support teams to provide market feedback and customer requirements while ensuring client expectations are managed as we grow our partnerships and co-develop solutions.

This role is perfect for someone who is curious customer obsessed passionate about technology and is looking to accelerate their career at a growing organization.

What You’ll Be Doing:

  • Be the primary contact for our buy-side customers
  • Train customers on new and existing platform features
  • Consult customers on best practices for running their managed or self-service media businesses and make proactive recommendations of feature usage that will help them scale on the platform
  • Use your programmatic knowledge as well as knowledge of Beeswax’s product offering and data-driven insights to develop joint solutions to achieve customer objectives
  • Work with the account management team to implement account plans based on an understanding of clients’ business and technical challenges and their goals
  • Collaborate with the account management team to provide compelling business reviews with thoughtful insights and outlined opportunities for growth
  • Liaise with cross-functional Beeswax teams (including account management product engineering professional services and support) to ensure sustained value and delivery against customer goals

Who You Are:

  • 2+ years of experience in programmatic advertising technology
  • Experience managing media and/or tech accounts such as publishers and data providers or programmatic experience at an agency marketer or media company
  • The ability to learn & teach technical concepts to technical and non-technical contacts
  • Strong organizational presentation and communication skills
  • Experience working with cross-functional teams
  • Dependable and accountable

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status or any other basis protected by applicable law.


Education

Bachelor’s Degree

While possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan while most non-sales positions are eligible for a Bonus. Additionally Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. That’s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your reality – to help support you physically financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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