Job Responsibilities : International Customer Success Consultant
Salary : $14 per hour
Company : Lyra Health
Location : Remote
Responsibilities
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- Serve as subject matter expert and consultant to Customer Success Managers and our employer customers on all things International
- Coordinate with International partners on the ground in support of the Customer Success Manager and our customers
- Support the Customer Success Managers in producing and regularly communicating customer report results and building culturally-relevant strategies to enhance engagement across each region
- Collaborate internally with teams such as product clinical data science legal and others to effectively resolve customer requests feedback and issues
- Contribute to product roadmap planning providing an important customer and patient voice to Lyra’s International roadmap
- Leave customers feeling supported and delighted after every interaction such that they renew with Lyra each year
Experience
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- Passion for mental health and changing the healthcare landscape
- Excellent communication skills-both verbal and written with an emphasis on quickly gaining trust
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to prioritize and balance multiple customers and initiatives simultaneously
- Willingness to travel internationally (10-20%)
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