Job Responsibilities : Customer Service Specialist-Remote
Salary : $12 an hour
Company : GetixHealth, LLC.
Location : Remote US
Educational requirements : High School
Communicate with Patients and Patients Representatives to resolve healthcare accounts while offering excellent customer service.
- Maintain diplomacy when addressing matters escalated.
- Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
- Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
- Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
- Respond to verbal and/or written inquiries in a timely manner.
- Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
Education and Experience:
- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
- Previous customer service and healthcare receivables experience preferred.
- Understanding of health insurance providers, Workers’ Compensation, Medicare, Medicaid, and liability claims processes and contracts.
- Remote/Work From Home
- Ability to lift and/or move 20 pounds with or without accommodation.