Customer Service Specialist – Remote – Getix 2021

By | April 13, 2022

Job Responsibilities : Customer Service Specialist-Remote

Salary : $12 an hour

Company : GetixHealth, LLC.

Location : Remote US

Educational requirements : High School

Position Summary
Communicate with Patients and Patients Representatives to resolve healthcare accounts while offering excellent customer service.

Position Responsibilities:

  • Maintain diplomacy when addressing matters escalated.
  • Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
  • Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
  • Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
  • Respond to verbal and/or written inquiries in a timely manner.
  • Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.

Education and Experience:

  • High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
  • Previous customer service and healthcare receivables experience preferred.
  • Understanding of health insurance providers, Workers’ Compensation, Medicare, Medicaid, and liability claims processes and contracts.

Work Environment

  • Remote/Work From Home
  • Ability to lift and/or move 20 pounds with or without accommodation.

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