Customer Service Specialist

By | November 3, 2022

Job Responsibilities : Customer Service Specialist

Salary : $14 Per Hour

Company : Maritz Inc.

Location : Remote US

Educational requirements : High School

Position can be 100% remote position located in the continental US. Must have reliable internet connection.
Work Hours: 40 hours- Monday- Friday. Would consider candidate that can work at least 32 hours per week. Hours will be 8-4:30pm Central Standard Time (regardless of what time zone a candidate lives)
Pay Rate: $14.50 hr.
JOB DUTIES:
  • Accept and manage inbound calls emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs
  • Research assist resolve deescalate inquiries pertaining to loyalty reward accounts
  • Update and notate new and existing participant information in propriety systems
  • Identify and escalate priority issues
  • Attend program training and development classes
  • Follow detailed procedures for common questions
  • Assist in training other Contact Center staff through mentoring
  • Maintain professional standards at all times
QUALIFICATIONS:
  • Candidates must be 18 years of age and submit to a criminal background and credit check
  • High School Diploma or GED Equivalent
  • 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
  • Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
  • Excellent communication skills with clear articulate phone voice
  • Proficient writing and grammar skills.
  • Proficient in Microsoft Office Suite
KEY COMPETENCIES
  • Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
  • Positive upbeat outgoing professional attitude
  • Strong organizational and problem-solving skills
  • Strong keyboarding and data entry skills
  • Fast learner
  • High standard of professionalism
  • Kind caring patient and empathetic
  • Reliable comes to work daily on time
  • Is open to coaching and feedback
  • Attention to detail
  • Uses good judgment
  • Adaptable
  • Teamwork Orientation
  • Stress tolerance
  • Resilience
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties responsibilities and qualifications required of associates assigned to this job.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by calling 1-636-827-0335 or by sending an email to

peopleanddevelopment@maritz.com

.

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