Customer Service Representative Remote Jobs | Omni Work from Home Jobs Apply Now

Essential Functions include, but are not limited to:

• Professional and accurate communication with the customer
• Process orders and report shortages
• Respond to customer service issues in a timely manner
• Investigate shortages with the plant and work with the sales team on communication
• Act as the liaison between all departments to ensure utmost customer satisfaction
• Monitor launches for assigned accounts to ensure proper execution
• Maintain accurate records and document all customer service activities and discussions
• Stay informed on the latest industry techniques and methods
• All other duties as assigned by the CS Manager

Preferred Qualifications:

• Good communication and telephone skills with a very clear and concise speaking voice
• Proficient written communications skills with the ability to learn new software and navigate multiple systems at once
• Moderate computing and keyboarding skills including proficiency with database management
• Ability to adapt to a constantly changing environment
• Proficient organizational and time management skills
• Proficiency in Google, Microsoft Office and customer service software
• Excellent interpersonal skills