Customer Service Representative Jobs Work at Home Part-Time Apply Now 2022

Job Responsibilities:

• • Must have good communication skills
  • Maintains a positive empathetic and professional attitude toward customers at all times
  • Responds promptly to customer inquiries
  • Communicates with customers through various channels; chat email & phone
  • Acknowledges and resolves customer complaints
  • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
  • Processes orders forms applications and requests
  • Keeps records of customer interactions transactions comments and complaints
  • Communicates and coordinates with colleagues as necessary
  • Provides feedback on the efficiency of the customer service process
  • Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications:

• • Proven customer support experience
  • Track record of over-achieving targets
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask prioritize and manage time effectively
  • High school diploma or equivalent