Responsibilities: Customer Service Representative
Salary : $15 – $16 an hour
Company: Emti Projects
Educational requirements: High School Diploma
- Engage directly with customers through multiple channels (inbound phone calls, chats, email), who contact us for many topics.
- They range from helping them shop for their new pet to finding that perfect chew toy or even problem-solving when something doesn’t go as planned.
- Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution.
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
- Operate with a willingness to learn. We give feedback, we get feedback, and operate in a culture of being open-minded to grow.
What You’ll Need
- Customer service experience
- Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
- Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers