Customer Service Manager Jobs | American Airlines Jobs Near Me Apply Now 2022

Responsibilities

• Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service resulting in employee and customer safety and well-being
• Be a safety advocate: Look for safety concerns and address them as needed
• Establish team and individual goals in support of departmental and company objectives
• Coaches and mentors frontline team members in skill development customer service elevation and company culture behaviors
• Establishes and promotes effective relationships with team members that fosters compassion authenticity integrity respect and dignity
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Ensure the ongoing safety and reliability of our operation by conducting self-audits observations root cause investigations and other related safety engagements

Skills

• Promote effective communication among departments to engage our team to work together to achieve common goals
• Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
• Embrace the core values: (Passion commitment efficiency reliability dependability optimism honesty positivity and loyalty)
• Manage escalated service issues and be visible to your team members when problems arise
• Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality
• Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders