Customer Service Manager Jobs | American Airlines Jobs Near Me Apply Now 2022

By | April 13, 2022

Job Responsibilities : Customer Service Manager, Airport Customer Operations

Salary : $14 per hour

Company : American Airlines

Location : 5600 Mannheim Rd, Chicago, IL 60666 US

Educational requirements : High School


  • Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service resulting in employee and customer safety and well-being
  • Be a safety advocate: Look for safety concerns and address them as needed
  • Establish team and individual goals in support of departmental and company objectives
  • Coaches and mentors frontline team members in skill development customer service elevation and company culture behaviors
  • Establishes and promotes effective relationships with team members that fosters compassion authenticity integrity respect and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits observations root cause investigations and other related safety engagements


  • Promote effective communication among departments to engage our team to work together to achieve common goals
  • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
  • Embrace the core values: (Passion commitment efficiency reliability dependability optimism honesty positivity and loyalty)
  • Manage escalated service issues and be visible to your team members when problems arise
  • Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality
  • Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

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