Job Responsibilities : Representative, Customer Order
Salary : $15 per hour
Company : OnCourse Learning
Location : Remote US
Educational requirements : High School
- Process all individual and bulk orders as assigned through direct client contact or order processing queue.
- Ensure the timely and successful delivery of information in response to client inquiries around accounts invoices and billing.
- Communicate clearly to sales team members all client issues and challenges which have been escalated to ensure cross-functional alignment and a high standard of care
- Assist with customer requests or issue escalations as needed including but not limited to order processing account status and collections.
- Deliver “Compassionate and Delightful” service to clients
- Other duties as assigned which support the company mission and overall client post sale satisfaction
- High School Diploma required; College degree preferred
- Proven ability to manage multiple tasks at a time while paying strict attention to detail
- 3-5 years proven customer service or other relevant experience preferred
- Experience working with Salesforce.com CRM and Billing solutions highly preferred
- Excellent verbal and written communication skills
- Be able to perform with minimal supervision