Customer Service Jobs Work from Home Online Applied 2021

By | April 13, 2022

Job Responsibilities : Customer Success Manager- Remote (USA only)

Salary : $15 per hour

Company : Aspect Software Inc

Location : Remote

 Responsibilities

  • Become a trusted customer advocate within Alvaria, building customer stakeholder relationships so they are advocates for Alvaria, able to articulate the business success achieved in using the Alvaria products
  • Support customer renewals, proactively identifying and prioritizing resources, and effort according to perceived risk, potential growth, strategic value, and renewal timeframe
  • Own the customer’s journey, all the way from onboarding to preventing churn, with a focus on product adoption and customer experience
  • Encourage a level of customer self-sufficiency; address training requirements; provide guidance on best practices; provide a level of oversight for professional services projects
  • Identify the customers strategic business priorities and initiatives
  • Development and regular review of a Customer Success Plan supporting adoption and customer success with their Alvaria products
  • Partner with the Sales team on account plans, expansion opportunities, quarterly business reviews, etc.
  • Proactive account support planning targeted at issue prevention & management
  • Develop and maintain stakeholder maps to ascertain and communicate proactively with users, influencers, and decision makers facilitating account management improvements as warranted
  • Conduct periodic customer management/executive reviews focusing on corporate updates, life cycle management, support metrics, training, trend analysis etc.
  • Act as a single point of communication and coordination for tactical issue planning and resolution
  • Assess and report on Customer Health across engagement, sentiment, relationship, ROI, advocacy, adoption, and utilization
  • Maintain oversight of active implementations; advocate when needed
  • Ensure thoroughness of implementation handoffs – for new or add-on installs
  • Required to build relationships with customers at an executive and C+ level
  • Report on the status of KPIs aligned to the customers success and business outcomes
  • Develop corrective action plans where performance is below required levels supporting the customer with changes required

Qualifications

  • Bias for action, passion for technology
  • Highly organized and proficient in Microsoft Office Suite, especially Excel and PowerPoint
  • Knowledge of customer services practices
  • A history of consistent achievement of goals and targets
  • Technical aptitude and ability to learn software programs
  • Prefer experience with Customer Relationship Management (CRM) software such as Salesforce
  • Excellent analytical and problem-solving skills
  • High initiative, self-motivated and pro-active
  • Experience in a SaaS company would be desired
  • An effective and confident communicator, skilled at modifying the format and content to suit the audience

Click Here : Apply Now