Job Responsibilities: Technical Support Advisor
Salary : $15.69 an hour
Company: Transcom
Location: Remote
Educational requirements: High School Diploma
Requirements:
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Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
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Comfortably navigate multiple applications to research solutions
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Multitask in systems while patiently providing step-by-step instructions
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Calmly provide conflict resolution and navigate frustrated customer situations
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Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
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Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
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Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
Requirements:
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At least 18 years or older
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High School Diploma, or equivalent
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Able to successfully pass a criminal background check
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Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
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Able to maintain 100% strict adherence to the assigned schedule
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Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
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Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule