Customer Service Jobs Work at Home Apply with Limited Opening 2022

Responsibilities

• Patient and thoughtful garden guide (help customers plan their garden and decide what Heirloom products would suit them best – we will teach you!)
• Inquisitive product teacher (listen to customer needs and recommend Heirloom branded products and other solutions when appropriate)
• Empathetic listener (hear and understand customer joys and frustrations )
• Able to effectively resolve conflicts (skilled at diffusing difficult situations)
• Exemplary reliable self-starter
• Life-long learner
• Enjoys being part of a team

Qualifications:

• 2 or more years of experience working in a phone-based Customer Service environment with high call volume in peak season
• Strong verbal and written professional communication skills and attention to detail
• Willing learner in regards to plant care rose knowledge plant health and products we offer
• Ability to multitask in a fast-paced environment
• Teachable and willing to receive constructive feedback to improve customer support skills product knowledge and proactively upsell products to ensure customer success
• Maintain good telephone and email etiquette with strong customer focus
• Positive and friendly attitude
• Ability to stay calm and patient during tough situations
• Good problem solving with customer interactions
• Proficient in Microsoft Office Google suite and customer service business platforms and type 70 wpm
• Team player able to work independently in a team environment
• Employment subject to results of criminal background check and employment credit check