Customer Service Jobs Remote Work Online Apply with Urgent Hiring 2022

By | April 13, 2022

Job Responsibilities : Customer Experience Specialist- Remote

Salary : $16 per hour

Company : Pearson

Location : Remote US

Educational requirements : High School


  • Provide phone email and chat support for customer facing web and client-server applications. Adhere to established quality standards.
  • Interface with development quality assurance business units and sales groups to troubleshoot issues and ensure complete and expedient resolution of issues.
  • Off phone duties include monitoring the ticket queue for open service requests and making required callbacks to assigned customer tickets.
  • Advanced troubleshooting projects will be available for qualified candidates.
  • Document and resolve cases in SalesForce ticketing system
  • Follow up with customers to provide resolution to situation
  • Escalate cases as necessary for further assistance from Development


  • High school graduate or equivalent
  • One year Customer Support experience required preferably in a call center environment
  • Excellent troubleshooting problem solving and communication skills are required.
  • Ability to deal tactfully and effectively with customers and provide consistently great customer service.
  • Ability to work independently and demonstrate sound judgment within established policies and guidelines is required.
  • Familiarity in working with Microsoft Office. Excel in particular
  • Must be able to sit for long periods of time
  • Strong PC and key entry experience
  • Attention to detail
  • Must be able to work remotely
  • Must have a designated work area with limit noise and distraction

Click Here : Apply Now