Job Responsibilities : Online Customer Service Professional – Remote Available
Salary : $14 per hour
Company : Ameriprise Financial
Location : Remote US
Educational requirements : High School
- Provide technical support and education to clients on the secure site on Ameriprise.com and the mobile application. Serve as a resource for questions related to online access and website related tools. Assist clients with product policies systems and requests for website enhancements.
- Enhance the online client experience by identifying problems troubleshooting and providing quick solutions. Accurately collect the client experience to ensure quick resolution.
- Serve as a liaison between clients and technology teams to coordinate resolution. Connect with clients on the status of cases via in-bound and out-bound phone calls.
- Develop expertise in all systems and processes related to the online client experience. Continually improve knowledge base and adapt to changing technology landscape.
- High school degree or equivalent.
- Excellent customer service skills that include the ability to explain policies or concepts in an easy-to-understand manner.
- Strong written and spoken communication skills.
- Demonstrated skill solving and identifying root causes and resolving issues.
- Consistent track record balancing multiple priorities in a fast-paced environment.
- For remote agents access to high speed internet with speeds sufficient to support the responsibilities of the role
- Previous customer service experience strongly preferred.
- Knowledge and ability to navigate desktop operating systems and computer hardware.