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By | April 13, 2022

Job Responsibilities : NFT Customer Support Specialist

Salary : $14 per hour

Company : kraken

Location : Remote


    • Utilize knowledge of crypto and NFTs to solve complex challenges in a dynamic environment
    • Engage with clients through multiple channels (chat email social etc)
    • Continually improve the client experience by providing a 6-star experience in every client’s interaction.
    • Be diligent in attending training sessions and keeping up with the knowledge building about the industry our robust product and service offerings
    • Be proactive and contribute to the team’s growth.
    • Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans
    • Have regular voice or video 1 on 1s with your Team Lead
    • Attend Team meetings
    • Provide feedback and let your management line know how they can help you achieve your goals and potential.


    • Motivated by Kraken’s mission and creating an effortless support experience for our global client base
    • Strong knowledge of the cryptocurrency industry and passion for crypto and NFTs!
    • Security and privacy focused
    • Ability to work on fast paced environments
    • People-centered supportive flexible and a team player.
    • Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
    • Previous experience with Zendesk is desired but not a requirement.

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