Job Responsibilities : NFT Customer Support Specialist
Salary : $14 per hour
Company : kraken
Location : Remote
- Utilize knowledge of crypto and NFTs to solve complex challenges in a dynamic environment
- Engage with clients through multiple channels (chat email social etc)
- Continually improve the client experience by providing a 6-star experience in every client’s interaction.
- Be diligent in attending training sessions and keeping up with the knowledge building about the industry our robust product and service offerings
- Be proactive and contribute to the team’s growth.
- Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans
- Have regular voice or video 1 on 1s with your Team Lead
- Attend Team meetings
- Provide feedback and let your management line know how they can help you achieve your goals and potential.
- Motivated by Kraken’s mission and creating an effortless support experience for our global client base
- Strong knowledge of the cryptocurrency industry and passion for crypto and NFTs!
- Security and privacy focused
- Ability to work on fast paced environments
- People-centered supportive flexible and a team player.
- Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
- Previous experience with Zendesk is desired but not a requirement.